Privacy Policy

Privacy Policy for FarmFoodies

Last Updated: 11 August 2024

FarmFoodies ("we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile application, website (farmfoodies.co.za), and related services (collectively, the "Services").

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

• Registration Information: When you register as a farmer or user, we collect your name, email address, phone number, and other contact details.
• Profile Information: Farmers may provide additional details, including farm name, location, and produce offered.
• Verification Information: Farmers are required to complete a questionnaire to verify their status as valid farmers.

1.2. Non-Personal Information

• Device Information: We collect information about the device you use to access our Services, including the device type, operating system, and unique device identifiers.
• Usage Information: We collect information on how you use our Services, such as page views, ad interactions, and the duration of time spent on the app.
• Location Information: We collect and use geolocation data to provide location-based services, such as showing nearby farmers markets.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: To operate, maintain, and improve the functionality of our app and website, including enabling user interactions, displaying ads, and allowing communication between users and farmers.
• To Verify Farmers: To ensure that individuals registering as farmers are legitimate, enhancing trust and safety within the platform.
• To Communicate with You: To send you updates, newsletters, and other information relevant to your use of the Services.
• To Ensure Security: To monitor and enhance the security of our Services, including detecting and preventing fraudulent activities.

3. Sharing Your Information

We do not sell or share your personal information with third parties except in the following circumstances:

• With Your Consent: We may share your information with third parties if you give us explicit consent to do so.
• For Legal Reasons: We may disclose your information if required by law or in response to legal processes.
• With Service Providers: We may share your information with third-party service providers who assist us in operating the Services or providing customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to:

• Access and Update Information: You can access and update your personal information through your account settings or by contacting us directly.
• 
  
• Delete Your Account: You can request the deletion of your account by contacting us. We will remove your information from our active databases, though some data may be retained for legal purposes.
• 
  
• Opt-Out of Communications: You can opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly.

7. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and indicating the date of the latest revision. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@farmfoodies.co.za